bajilite Privacy Policy

bajilite ("we", "us", or "the platform") operates a trusted online gaming and betting service for users in Bangladesh. Your privacy is very important to us. This privacy policy explains how bajilite collects your personal information, the purposes for which it is used, and how it is kept secure.

By using the bajilite website or services, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all bajilite services — including the website, mobile browser version, live casino, slots, sports betting, and customer support channels. We are always vigilant and responsible when it comes to protecting user privacy.

Various types of information may be collected when you register an account and use services on bajilite. The types of information collected are described in detail below.

2.1 Personal Identification Information

• Full name (as it appears on your national identity card)
• Date of birth and age verification details
• Email address and mobile number
• Residential address and nationality
• National identity card or passport number (for identity verification)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (to process transactions)
• Deposit and withdrawal history
• Bank account details (where applicable)

2.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookie and session data
• Logs of browsing and gaming activity on the platform

2.4 Communication Information

• Messages and complaint details sent to customer support
• Records of live chat conversations
• Communications made via email

bajilite uses collected information only for specific, lawful, and transparent purposes. We never store your information unnecessarily or transfer it to third parties without authorisation.

• Account Management: To complete registration, login, and account verification processes.
• Transaction Processing: To properly handle deposit and withdrawal requests.
• Identity Verification and Fraud Prevention: To comply with Anti-Money Laundering (AML) policies and to prevent fraud.
• Customer Support: To provide quick and effective resolution of your complaints and enquiries.
• Service Improvement: To analyse user experience and further improve the platform.
• Responsible Gaming: To identify excessive gaming behaviour and provide appropriate support.
• Security: To protect platform security and prevent unauthorised access.
• Legal Obligations: To comply with applicable laws and regulations.

The bajilite website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the platform remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and to ensure security.
• Functionality Cookies: Store language and display preferences.
• Analytics Cookies: Monitor platform usage to help improve services.

You can control or disable cookies by changing your browser settings. Please note that disabling cookies may prevent some features of the platform from working properly.

bajilite does not sell or rent your personal information. However, information may be shared with the parties listed below in certain circumstances:

• Payment Providers: Limited information is shared with payment services such as bKash, Nagad, Rocket, and Upay to process transactions.
• Identity Verification Services: With authorised service providers for account verification and fraud prevention.
• Technology Partners: Technology service providers that support platform operations, who are bound by strict confidentiality agreements.
• Legal Authorities: Information may be provided to relevant authorities in the case of a court order or legal obligation.

All information shared with third parties is kept to the minimum necessary and is shared with appropriate security measures in place.

bajilite applies industry-standard technical and organisational security measures to keep your information secure. The security technologies used on our platform include:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Firewall Protection: Robust firewall systems are maintained to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security for account access.
• Secure Data Storage: All information is stored in encrypted form on secure servers.
• Regular Security Audits: Regular security assessments are conducted by third-party experts.
• Restricted Access: Only authorised personnel are able to access the relevant information.

Even so, transmitting data over the internet is not entirely without risk. We strive to ensure the highest level of protection, but no technical measure can guarantee 100% security.

bajilite retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Account-related information is retained for as long as the account remains active.
• Records of financial transactions are retained for a specified period even after an account is closed.
• Information required to comply with legal obligations (such as Anti-Money Laundering rules) may be kept for a longer period.
• Cookie and session data are generally retained for a much shorter period.

Once the retention period has expired, your information is securely deleted or anonymised.

As a user of bajilite, you have the following rights over your own personal information:

8.1 Right to Access

You may contact us at any time to find out what information bajilite holds about you and how it is being used.

8.2 Right to Rectification

You have the right to request correction of any information that is inaccurate or out of date. Let our support team know via live chat or email.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. Please contact our support team regarding this.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured and readable format.

To exercise any of the above rights, contact us directly via live chat or by email at [email protected].

bajilite is a gaming platform for adults only. This service is available to those aged 21 and above only. We do not knowingly collect or process the personal information of anyone under the age of 21.

Age verification is mandatory during account registration. If it comes to our attention that a minor has created an account, that account will be closed immediately and all associated information will be deleted.

bajilite reserves the right to change or update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised.

For significant changes, a notification will be sent to your registered email or via the platform. Continued use of the platform after any changes will be taken as your acceptance of the new policy.

It is therefore recommended that you review this page regularly so that you remain aware of the latest privacy policy.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week.

When sending a request by email, please write "Privacy Request" in the subject line and send your message from your registered email address so we can verify your identity quickly.

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